Bluedrop Services Case Study
New Business Venture achieves outstanding business performance with Open GI
The Situation
Commercial and Personal Lines broker, Bluedrop Services wanted a technology provider to help build their new business venture, increase efficiency levels and ultimately improve productivity.
Bluedrop Services, based in Southampton, is an independent broker trading both Commercial and Personal Lines insurance. Established in 2010, they needed a robust system to provide their customers with a speedy service. New to the market, Bluedrop wanted to build a reputation for customer service. With a strong desire to achieve outstanding business performance as a highly respected, trusted and compliant business partner, they strive to provide a personalised and individual service to their clients.
The Solution
With a clear vision and strategy for their broking business, Bluedrop wanted productivity solutions from Open GI that provided them with the best and most efficient technology solutions to provide a fast and reliable service.
Bluedrop sought the latest broking technology to aid efficiency levels from the onset and improve the overall user experience. Ensuring they had the latest tools for workflow efficiency, as well as virtually storing all of their documents.
The Result
- System implementation was quick and easy, with minimum disruption.
- Bluedrop benefit from having a paperless office for virtual storage of documents.
- Intuitive and modern look and feel of the front end was easy for staff to quickly get to grips with.
- More efficient call handling and a dramatic reduction in the number of key strokes has meant the system can be easily picked up by anyone, with or without experience of the Open GI system.
- Faster staff processing, which in turn frees resources to focus on selling opportunities and increased volumes of business – essential to Bluedrop’s growth plan.
- Efficient workflow enables Bluedrop to provide excellent customer service.
“We were impressed with the range of solutions on offer by Open GI and how these can be easily tailored for our business. As a new start-up business, we needed to ensure we had the best and most efficient technology in place in order to provide our clients with a fast and reliable service.”
Doug Kelley, Commercial Director, Bluedrop Services
Download Bluedrop Services Case Study.pdf 
For More Information about Open GI:
Adele Clarkson
Marketing and PR Manager
Open GI
Tel: +44 (0)1905 754455
email: adele.clarkson@opengi.co.uk