O'Loughlin Insurance Group Case Study
Over 40% of O’Loughlin Insurance Group documentation to clients is now issued electronically, leading to substantial cost savings by using Open GI solutions
The Situation
O'Loughlin Insurance Group is a commercial and business insurance brokerage based in Swords, Co. Dublin, with over 25 years experience in the insurance market. They offer a first rate personal service and specialise in commercial insurance and wealth management.
O’Loughlin Insurance Group were keen to streamline business processing in order to provide the most professional service possible to their commercial clients as well as increase internal business efficiency. They looked to Open GI to provide a range of innovative solutions to impact these key areas of the business.
The Solution
Having been an Open GI customer for over 20 years, O'Loughlin Insurance Group chose to take advantage of the latest productivity solutions to support efficiency and cost savings in client documentation processing.
The Result
- Issuing over 40% of documentation to clients electronically, which has led to substantial cost savings.
- Implementing Open GI productivity solutions, such as Open Attach and Open Word, O’Loughlin Insurance Group has been able to reduce storage costs and introduce a paperless office.
- Increasing staff operational efficiencies when creating documents.
- Improving the overall customer service experience by issuing documentation instantly to the client.
“We have been able to streamline our document issue and also increase the volume of documents that we issue electronically by using Open Attach and Open Word. In addition we are able to save paper work by using Open Print Manager, where previously we would have had to print documents for a file.”
Derek Balfe, Director, O'Loughlin Insurance Group
Download O'Loughlin Insurance Group Case Study.pdf 
For More Information about Open GI:
Adele Clarkson
Marketing and PR Manager
Open GI
Tel: +44 (0)1905 754455
email: adele.clarkson@opengi.co.uk