South Essex Insurance Brokers Case Study
Excelling in Customer Service
The Situation
Offering a wide range of schemes, South Essex Insurance Brokers Ltd (SEIB) have been providing insurance solutions since 1963. As a long serving customer, SEIB wanted to further enhance their workflow efficiencies in order to boost customer service and establish cost savings to the business.
Trading for over four decades, SEIB have a strong belief in customer service and work with a range of UK based insurers, with a proven track record to offer their clients with the specialist cover they require. Having built their reputation in providing specialist schemes to cover niche markets, they offer industrial and personal insurance.
SEIB are constantly updating their policies and creating exclusive new products and services to meet the changing demands and needs of their client base.
The Solution
SEIB have won several customer care awards and wanted to maintain their established reputation. With a desire to excel and strengthen their customer service, SEIB wanted a technology provider to work with them to achieve their ambitious customer service objectives, save business costs via workflow efficiencies and grow their already established business.
SEIB worked with Open GI to achieve their business needs, adding strength to their customer offerings.
The Result
- Saving time organising printed documents for distribution, SEIB have significantly increased their quote processing time.
- Sending client documents by email substantially reduces print and postage costs for SEIB.
- Clients receive their documentation sooner – improving overall customer service.
- Workflow efficiencies via enhanced productivity processes has led to quantifiable bottom line savings.
“Keeping products current in the mind of the customer is paramount to us. With improved workflow from our Open GI solutions most of our clients are impressed with our quick and efficient service. It’s the difference between retaining a customer and them not ringing you back.”
Andy Davies , IT Manager, SEIB
Download South Essex Inurance Brokers Case Study.pdf 
For More Information about Open GI:
Adele Clarkson
Marketing and PR Manager
Open GI
Tel: +44 (0)1905 754455
email: adele.clarkson@opengi.co.uk