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Press release:

Ref: OGI0330
7th February 2012

Open GI Strengthen Customer Support Centre Operation

Pictured: Karen Spencer, Open GI Customer Support Manager

Karen Spencer (pictured above) has been appointed as Customer Support Manager at Open GI to further strengthen their market-leading customer service provision.

In her new role, Karen will have responsibility for the 5 key teams within the Customer Support Centre encompassing 55 staff. Her key responsibilities will be to manage all front line support for both broker and insurer customers using Open GI systems, typically responding to between 3,000 and 3,500 calls per month.

Karen joined Open GI over 5 years ago, previously working within the Personal Lines Business Analysis team and more latterly managing the Open Trader development team. Prior to Open GI, Karen worked for 20 years in broking and in insurer software development.

Commenting on the appointment, Karen Spencer, Customer Support Manager, said: “I am thrilled to move to this exciting part of the business. I look forward to transferring my understanding of the company to the Customer Support Centre and ensuring that we deliver on our service proposition."

Michele Munn, Head of Customer Service, Open GI, adds: “I am delighted to have Karen on board, she brings a wealth of experience to the Team and her background in broking will stand her in good stead to ensure we provide the service and support our customers need."

For More Information about Open GI:
Adele Clarkson
Marketing and PR Manager
Open GI
Tel: +44 (0)1905 754455
email: adele.clarkson@opengi.co.uk

Notes to Editors:

Open GI supplies market leading IT solutions to insurance brokers across the UK & Ireland. With 20,000 users in around 2,000 firms, the company has a 40% share of the UK broker market and is committed to technological innovation. Open GI technology enables personal and commercial lines brokers trading in standard and niche markets to streamline business activity and become more profitable. With a workforce of 350 people and a 30-year heritage, the company enjoys a strong financial performance. For the year ended 31st May 2010 Open GI reported revenues of £35.0 million and an operating profit of £21.1 million.