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Press release:

Ref: OGI0244
16th December 2010

Open GI enables Hughes to cut their retention costs in half

Northern Ireland’s largest independent broker, Hughes Insurance, has undergone a Process Review with Open GI resulting in increased efficiency, cost savings and improved renewal retention.

The multi-channel business based in Newtownards, which insures 1 in 6 cars in Northern Ireland, underwent its own internal renewals review at the start of the year and married this up with the Open GI Process Review to establish the benefits. As a result of the recommendations implemented, which has led to increased productivity across their 200 plus staff, Hughes Insurance can now process double the number of renewals previously completed in a day and this process improvement is set to deliver further benefits.

The ‘free of charge’ full day service for brokers is aimed at improving business performance and helps make full use of the broker’s Core trading system. Hughes Insurance took advantage of the offering from Open GI and focussed the review on identifying areas where they could deliver cost savings.

The aim of the review is to look at current process and suggest practical improvements such as workflow enhancements to assist brokers with cross selling or compliance

Gareth Brady, Chief Executive Officer, Hughes Insurance, said: “To have delivered these savings just by reviewing our current processes is astounding. Within several months of implementing the suggestions from the Process Review to our renewals procedures, we are now able to process double the cases that we could before.

Open GI have been a big help in establishing these massive cost savings. Our aim is to offer great products at competitive prices and by continuing to make savings, such as this one, we can pass on the benefits to our customer base.”

Simon Hughes, Sales & Marketing Director, Open GI, said: “We are thrilled that Hughes Insurance have gained such benefits from our Process Review. It is fantastic to see that these reviews are delivering the desired result; helping brokers analyse current business processes to improve business performance and ultimately provide maximum return on IT investment. Hughes Insurance is one of a number of brokers taking advantage of this worthwhile free service, which can help businesses save a considerable amount of time and money. We have a number of Process Reviews scheduled for 2011 already.”

For More Information contact:
Adele Clarkson
Marketing and PR Manager
Open GI
Tel: 01905 754455
email: adele.clarkson@opengi.co.uk

Notes to Editors:

Open GI supplies market leading IT solutions to insurance brokers across the UK & Ireland. With 25,000 users in around 2,000 firms, the company has a 40% share of the UK broker market and is committed to technological innovation. Open GI technology enables personal and commercial lines brokers trading in standard and niche markets to streamline business activity and become more profitable. With a workforce of 300 people and a 30 year heritage, the company enjoys a strong financial performance. For the year ended 31 st May 2007 Open GI reported revenues of £27.3 million and an operating profit of £13.6 million.