When we started our digital journey, we knew we wanted to modernise The Islands Insurance Group (Islands). Not only to support our company goals but to serve the needs of our customers in the Channel Islands.
The lion’s share for Islands is personal lines insurance, and we process around 80,000 policies alone for just that area. Together with our high-net-worth policies, and the fact that we pay our own claims to customers, meant the technology we had didn’t really provide us with the right foundations for changing our customer approach or the future – in fact, it was slowing us down.
Looking back at the fact we printed out 30 pages of documentation and posted this out to each customer, at renewal, was so time-intensive and unfriendly to our environment. In particular for the Channel Islands, reducing our carbon footprint is significant, and we want to ensure we do everything possible to support that. Being a good corporate citizen to the Channel Islands really matters to us.
Our company goals, our digital journey, and our pledge to support our local community are central to us. So, when it came to choosing a technology partner, we needed to ensure they would guide and support us, but also listen to our values to help us move forward as a business. OGI, with their expertise and people, were the right selection for us.