You have invested in our solutions to get your business optimised for success, so we work hard to keep you and your software running at their best.
Our support specialists will fix any issues quickly and with minimal disruption to you. Not only that, our experts can answer your how-to questions, advise on technical issues, and troubleshoot code. Simply choose between our standard or extended support package as required and to suit your needs.
Our Support Centre
In our well-packed Support Centre, you can take advantage of our free resources – online guides, etraining videos, and webinars in our Resource Hub. You can also view our One on One or Team Training agendas for dedicated training at our offices or yours.
Our 40-strong helpdesk is available to triage any problem and if they can fix it immediately, they will. If more targeted support is needed, then our Analyst team will take over to resolve the more complex issues. Final destination would be fault fixing via our FSE, NOC, and Development teams, with emergency fix response available for the most severe of issues (which we know are few and far between).
• 99% of support calls are answered in under 10 seconds
• 99.9% uptime on all Open GI products
• In the unlikely event of severe business impacts, you can expect a 10-minute response
• 24/7 monitoring of mission-critical functions