Enhanced Support for eCommerce

///Enhanced Support for eCommerce
Enhanced Support for eCommerce2017-09-26T08:24:26+00:00

Your guarantee of continued performance out of office hours

Our comprehensive out-of-hours support service will continually monitor your eCommerce related services – and reset them in the event of any degradation or outage. So you can be sure that you won’t lose business if anything goes wrong.

Product information

  • Enhanced support from a dedicated team from 06:00 – 09:00 and 17:30 – 23:00 Monday to Friday.
  • Support from the Open GI Support Centre from 09:00 – 17:30 Monday to Friday.
  • Weekend and Bank Holiday cover from 06:00 – 23:00, excluding Christmas and New Year’s Day.
  • Out-of-hours support number: 07825 125247
  • The easy way to report any degradation or outage of service on an extended basis.
  • Proactive monitoring so any degradation or downtime of eCommerce services are acted on immediately.
  • We’ll keep you fully informed of any actions at all stages.
  • Direct contact to the support service by email or phone.

Minimum requirements

Enhanced Support for eCommerce is available to eCommerce customers only.