Service and Support

Service and Support2017-09-26T08:26:46+00:00

Rapid support when you need it

This comprehensive helpdesk service gives you access to highly trained staff who will help you quickly resolve problems or adapt to changes in new product releases.

Our response times are second to none, with more than 95% of critical incidents responded to within a target time of 10 minutes.

Product information

  • A nationwide team of engineers on hand to solve issues that cannot be resolved remotely. 
  • Operates between 09:00 and 17:30, Monday to Friday. 
  • Online support website with useful information, advice, downloads and the ability to log calls 24 hours a day.
  • A central point for resolving issues or for guidance on any aspect of our systems. 
  • A single location so support centre staff and other key departments can work seamlessly to meet your needs. 
  • A choice of contact options from a telephone hotline to the web.

Minimum requirements

To take advantage of our Support Centre service, you must be an Open GI customer.

Some of the features provided on our Support Centre website are as follows:

  • Online product guides
  • Downloadable release packs
  • Customer FAQs
  • Support/software request forms