WEEE Directive. Disposing of waste electrical/electronic equipment: Open GI operates within a waste compliance scheme (B2B) for the equipment it produces. Upon notification by the end user for collection, Open GI will issue details of the nearest B2B call centre. The customer may be asked to provide B2B an audit trail linking the equipment to be collected to the sale of new items. Where the audit trail fails to satisfy that link the equipment may be collected and disposed of on a chargeable basis. It is the customer’s responsibility to inform the call centre (B2B) of their collection requirements within 14 days of the equipment being replaced. For the equipment distributed by Open GI the customer must approach the manufacturer directly for collection/disposal.
Server Multiple Network Interfaces: The Server system will only support two separately presented network interfaces to the Core operating system. Successful implementation of this solution is subject to site survey.
Server Bonded Network Interfaces: It is recommended that, for high availability, separate network switches per NIC should be used. If a single switch is used, it must support IEEE 802.3ad Dynamic link aggregation. Successful implementation of this solution is subject to site survey.
PC Availability: Due to the constantly evolving nature of PC componentry, Open GI cannot guarantee to supply the precise specification detailed in this Order Form. However, where supplied specifications do vary, Open GI guarantee to provide a device of at least a comparable level of performance to that described.
Monitor maintenance: Monitors carry no on-site maintenance. Monitors will be subject to manufacturer warranty. Customers must register and action the warranty agreement directly with the manufacturer.
The Wireless Access Points will be installed in sensible locations where both power and network connectivity is available. The Wireless Access Points will not be fixed to walls, floors or ceilings.
Open GI will not be responsible for installation of structured cabling for network or power supply to the Wireless Access Points. Should cabling be required then the customer will require services from a certified Electrician/Network Specialist.
In the event that all mobile devices are failing to connect to the internet, Open GI will perform checks to establish if the wireless access point is working.
In the event of the Open GI application not performing as expected on a mobile device, support will only investigate if the issue is replicable via a standard PC connection.
Open GI will not be responsible for “dropouts” of connectivity to devices that are mobile or when all devices are working except the reported.
Open GI will not be responsible for the connection or troubleshooting of mobile devices.
Adding devices to the Wireless network is the responsibility of the customer. Support will not be able to remote assist the customer with the configuration of customer-supplied wireless devices.
Open GI will be responsible for the hardware for as long as it is under warranty/maintenance and has properly been maintained.
Cables and accessories are provided without support or maintenance and services is limited to manufacturer’s warranty terms.
Levelling Feet / Casters: All server racks are supplied inclusive of levelling feet. (These are required in order to pass cables underneath the rack.) The customer may choose to upgrade their rack to include heavy-duty castors as an extra cost option. (Part No VDK0212)
Server Cabinets: FSE installation services are mandatory with the purchase of server racking and accessories. Server cabinets are flat-packed / require assembly and will be delivered directly to the customer’s site from the manufacturer FSE installation covers assembly of the rack and included accessories. FSE installation specifically excludes any type of structured cabling services, mounting of equipment to the customer’s walls, drilling holes in the customer’s property or installation of any fixed power or network points. A suitable fixed power and network point must be provided by the customer at the planned installation location of the rack. PDUs include an input connect for connection to a compatible UPS device (not a standard 13A UK mains plug) Server Racks are delivered by wooden pallet, the customer will need to be able to accept delivery of this.
Sophos Access Points: Sophos access points are an add-on product and require a suitable Sophos XG Firewall solution, in order to be used. These devices do not function as a standalone access point.
Should replacement hardware be required to fix a fault, replacement hardware is ordered upon request from Open GI’s supplier / partner and is subject to external fulfilment timescales. In order to protect against downtime caused by the failure of a single device, a HA solution is strongly recommended for this type of customer.