How RCIB achieved a 20% increase in efficiency with Core

Logo for RCIB

We chatted with RCIB’s Managing Director, Darren Joseph to discover how the partnership has gone from strength to strength…

20% growth in policy sales

20% increase in efficiency

Solution: Core

RCIB, which operate under Lucida Group, pride themselves on their exceptional customer service in the insurance market. They have a proven track record in saving consumers money and offer a great range of insurance products for motor, home, and breakdown cover with a number of leading insurers.

“RCIB now offer an automated, online self-service solution for our customers.”

We’ve always wanted to invest further in RCIB’s online customer experience. We’ve wanted to make it easier and stress-free – it’s been one of our goals. Working with OGI’s development teams has been easy; from our initial conversations we were just in sync together.

The additional functionality built into Core has allowed us to offer a convenient self-service experience for our customers.

Collectively, with the increase in automation efficiency, we’ve been able to accelerate the growth of our business without the need to increase the size of the team.