How RCIB achieved a 20% increase in efficiency with Core
We chatted with RCIB’s Managing Director, Darren Joseph to discover how the partnership has gone from strength to strength…
20% growth in policy sales
20% increase in efficiency
RCIB, which operate under Lucida Group, pride themselves on their exceptional customer service in the insurance market. They have a proven track record in saving consumers money and offer a great range of insurance products for motor, home, and breakdown cover with a number of leading insurers.
“As a technology-led business, it’s vital we partner with the right providers.”
We’ve always found OGI to be at the forefront of technology for our sector, and as a tech partner they like to stress test ideas and talk to their customers to design the best solutions that deliver results.
OGI’s Core platform provides a full end-to end technology solution for our broking and policy administration. It delivers an unquestionably solid infrastructure for our business operations.
By using this technology we have seen a 20% increase in efficiency across RCIB. This means we’ve been able to put into place our plans to grow RCIB.
“RCIB now offer an automated, online self-service solution for our customers.”
We’ve always wanted to invest further in RCIB’s online customer experience. We’ve wanted to make it easier and stress-free – it’s been one of our goals. Working with OGI’s development teams has been easy; from our initial conversations we were just in sync together.
The additional functionality built into Core has allowed us to offer a convenient self-service experience for our customers.
Collectively, with the increase in automation efficiency, we’ve been able to accelerate the growth of our business without the need to increase the size of the team.
“We have a collaborative partnership with Open GI.”
OGI has been instrumental in enabling us to make the transition into automation and customer self-serve at the same time as fulfilling our customer service needs and helping to deliver cost savings for the business.
RCIB have seen a 20% growth in policy sales, which we believe is down to our solid, honest partnership.